The team building Ona

We connect with our customers, each other and ourselves. Our customers’ experience is the reason we exist. Understanding ourselves and others lays the foundation for collective success.

It is prerequisite for trust and effectiveness. Authenticity. Active listening. Being in VIEW. Sincere care. Upholding boundaries and agreements.

It is not conflict avoidance. Being too agreeable. Caretaking. Fulfilling customer requests without grasping their true needs. Power games, politics, or toxic manipulation.

We learn continuously even when we become masters of the game. We build and grow, always with wonder.

It is retaining a beginner’s mind. Being awestruck. Learning through experiments. Submerging into great works. Making decisions with intellect and logic. Cultivating feedback. Developing resilience in setbacks. Challenging assumptions and limiting beliefs.

It is not sacrificing focus. Analysis paralysis. Confusing reflection with stagnation. Chasing perfection at a standstill. Ignoring intuitive or creative insights.

Quality matters. We are high-achievers dedicated to our craft; delivering exceptional results we are proud of and that delight customers.

It is driving to success. A collective pursuit to excellence. Compounding improvements. Meticulous care and precision. End-to-end ownership. Discipline and attention to detail. Never settling.

It is not mistaking quality and speed as opposites. Judging ourselves and others for mistakes. Getting attached to what we built.

We take one clarifying step at a time. Deferring non-essentials. When we reach the next hill, we reflect, recalibrate and repeat. Iterate. High pace, high energy.

It is experiment with agency. Decide quickly. Failing forward. Prototyping the path. Pivoting when necessary. Solving hard problems first. Unblocking each other. Saying no to things that aren't a priority.

It is not ignoring the big picture. Being short sighted. Skipping research. Poorly thought out experiments. Rushed deliveries compromising customer trust. Justifying sloppiness. Repeating mistakes. Evading accountability. Silent shipping.

We embrace intensity and transparency. When we are avoidant, we can't evolve. We lean into tension, bringing clarity to messy drawers.

It is candor with compassion. Not walking on eggshells. Communicating openly. Facing uncomfortable truths. Encouraging productive debate. Asking tough questions. Acknowledging and addressing bias. Translating chaos into clarity. Going direct. Willingness to disagree and commit.

It is not creating unnecessary intensity or drama. Crossing personal boundaries. Dominating others. Disclosing confidential information. Gossiping. Acting like a jerk.

We are in choice to shift perspectives in any situation. To seek joy and flow in our work. The less effort it takes, the more efficient we are.

It is being empowered. Refusing to be oppressed by our circumstances. Celebrating wins. Laughing together. Not taking ourselves too seriously. Chopping wood, carrying water.

It is not avoiding challenges. Seeking only comfort. Sugarcoating your reality. Dismissing people's feelings and experiences.