Environment support bundles
Environment support bundles capture logs and diagnostic data from a specific environment. The contents vary depending on whether the environment is running or stopped.How to download
Download an environment support bundle from either location:- Sidebar: Click the
...on the environment and select Download support bundle. - Conversation: Click the picker and select Download support bundle.
What’s included
When the environment is running, the bundle contains:| Data | Description |
|---|---|
| Environment logs | Logs from the environment’s core services |
| Automation logs | Logs from tasks and services running in the environment |
| Metrics | VM resource usage (CPU, memory) over time |
| Agent memory | Conversation and context data from Ona agent sessions |
Metrics are only included when the environment is running. If the environment is stopped, the bundle does not contain resource usage data.
Runner support bundles
Runner support bundles capture logs, metrics, and diagnostic data from a self-hosted runner. They are useful when diagnosing runner issues and environment issues.They are not available for Ona Cloud runners.
How to download
- Go to Settings → Runners.
- Locate your runner card.
- Click the
...menu and select Download support bundle.
What’s included
| Data | Description |
|---|---|
| Logs | Runner logs, gathered from ephemeral storage and cloud logging services |
| Metrics | A snapshot of runner metrics from the last 24 hours |
| Diagnostics | Runtime profiling data, memory usage, and system information |
Requesting support
To start a support case, use the chat bubble in the bottom-right corner of the application home page. When reporting an issue, attach the relevant support bundles / logs:- Environment issues: Provide both the environment support bundle and the runner support bundle.
- Runner issues: The runner support bundle alone is sufficient. Examples include setting up a new runner, investigating a degraded runner, or providing supplemental information for environment issues.
- IDE issues: See the troubleshooting section for your editor or IDE on how to export logs.
Review contents before sharing outside your organization.