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Manage billing at Settings → Billing. All payments are processed securely by Stripe—Ona never sees your card details.
Ona billing settings page showing subscription status, payment method, and credit balance

Card verification

New accounts require card verification:
  1. Stripe places a temporary $1 hold on your card
  2. The hold is automatically released within 1-3 business days
  3. Your card is verified and ready for use

Core subscription

Core provides enhanced features and monthly credits. See Usage & credits for how credits are consumed. To upgrade: Go to Settings → BillingUpgrade, select your plan, and enter payment details.
CreditsBehavior
Monthly allocationReset at each billing period
Unused creditsDon’t roll over
Top-up creditsValid for up to one year
Plan selection interface showing different monthly credit allocation options for Core subscription
You cannot change your Core plan variant after subscribing. To change, cancel and resubscribe with a different allocation.

Credit top-up

Purchase additional credits at Settings → BillingTop-up. Top-up credits are available immediately and valid for up to one year.
Credit top-up dialog showing options to purchase additional credits

Failed payments

You have 7 days to resolve failed payments before your account downgrades to Free tier. To fix: Settings → BillingAccess Stripe Portal → update payment method. After the grace period:
  • Account downgrades to Free tier
  • Remaining Core credits are forfeited
  • You can resubscribe at any time

Cancellation

Settings → BillingCancel Subscription. Your subscription remains active until the end of the current billing period.

Stripe portal

Access your Stripe portal from Settings → BillingAccess Stripe Portal to:
  • Update payment methods and billing address
  • Add tax IDs (VAT, etc.)
  • Download invoices and receipts

Enterprise

For enterprise billing, contact sales.

Next steps