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This page covers self-serve billing for Core organizations using Ona Cloud. New self-serve organizations start on Core. All payments are processed securely by Stripe. Ona never sees your card details.
Enterprise organizations use a separate billing model. In the dashboard, Settings → Billing does not show self-serve billing controls for Enterprise tier organizations. For enterprise billing changes, contact your account representative.
Manage billing at Settings → Billing. Ona billing settings page showing subscription status, payment method, and credit balance

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Access requirements

Organization members can view Core billing details. Members with the Billing Viewer role can also view organization usage reports. Only organization admins can change subscriptions, payment methods, credit top-ups, and automatic top-up settings.

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What this page covers

Use this page if you need to set up or manage Core billing:
  • sign up for Core
  • manage your Core subscription
  • buy or automatically top up Ona Cloud credits
  • handle failed payments or cancellation
For how usage is measured and how credits are consumed, continue to Cost & Budgets.

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Coupon codes

If you have a coupon or credit code, enter it on the billing page before signing up for Core. The coupon field appears during the Core signup flow at Settings → Billing.

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Core subscription

Core provides enhanced features and monthly credits. See Cost & Budgets for how credits are consumed. To sign up: Go to Settings → Billing, select Core, choose your monthly credit allocation, and enter payment details. If you connect Codex to your ChatGPT account, OpenAI manages that ChatGPT plan. Ona billing still covers your Ona subscription, top-ups, and environment usage.
CreditsBehavior
Monthly allocationReset at each billing period
Unused creditsDon’t roll over
Top-up creditsValid for up to one year
Plan selection interface showing different monthly credit allocation options for Core subscription
You cannot change your Core plan variant after subscribing. To change, cancel and resubscribe with a different allocation.

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Credit top-up

Purchase additional credits at Settings → Billing → Top-up. Top-up credits are available immediately and valid for up to one year. Credit top-up dialog showing options to purchase additional credits

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Automatic credit top-up

Avoid running out of credits by enabling automatic top-ups. When your balance drops below 20 OCUs, Ona charges your default payment method and adds credits to your account. To enable: Go to Settings → Billing, toggle Enable auto top-up, and select a top-up amount. A cooldown between top-ups prevents duplicate charges.
Auto top-up requires Core plan or higher.

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Failed payments

You have 7 days to resolve failed payments before your account is locked. To fix: Settings → Billing → Access Stripe Portal → update payment method. After the grace period:
  • Your account is locked. You cannot start new environments until payment is resolved.
  • Remaining Core credits are forfeited
  • You can resubscribe at any time to restore access

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Cancellation

  1. Navigate to Settings > Billing
  2. Click Manage under your current plan
  3. Click Cancel plan and confirm
Your subscription remains active until the end of the current billing period. After it expires, you cannot start new environments until you resubscribe.

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Stripe portal

Access your Stripe portal from Settings → Billing → Access Stripe Portal to:
  • Update payment methods and billing address
  • Add tax IDs (VAT, etc.)
  • Download invoices and receipts

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Enterprise

These billing controls do not apply to Enterprise tier organizations. For enterprise billing changes, contact sales or work with your account representative.

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Next steps