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This page covers self-serve billing for Core organizations using Ona Cloud. New Core subscriptions are no longer available. Existing Core subscriptions remain supported.
Enterprise organizations use a separate billing model. In the dashboard, Settings → Billing does not show self-serve billing controls for Enterprise tier organizations. For enterprise billing changes, contact your account representative.
Manage billing at Settings → Billing.

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Access requirements

Organization members can view Core billing details. Members with the Billing Viewer role can also view organization usage reports. Only organization admins can cancel subscriptions or change payment methods, credit top-ups, and automatic top-up settings.

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What this page covers

Use this page to manage existing Core billing:
  • view or cancel your Core subscription
  • buy or automatically top up Ona Cloud credits
  • handle failed payments or cancellation
For how usage is measured and how credits are consumed, continue to Cost & Budgets.

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Core subscription

Core provides enhanced features and monthly credits. See Cost & Budgets for how credits are consumed. Existing subscribers: Go to Settings → Billing to view your subscription or cancel it. If you are new to Ona, get started with Codex. If you connect Codex to your ChatGPT account, OpenAI manages that ChatGPT plan. Ona billing still covers your Ona subscription, top-ups, and environment usage.
Plan upgrades and monthly allocation changes are no longer available in the dashboard. Once a subscription ends, resubscription is unavailable.

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Credit top-up

Purchase additional credits at Settings → Billing → Top-up. Top-up credits are available immediately and valid for up to one year.

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Automatic credit top-up

Avoid running out of credits by enabling automatic top-ups. When your balance drops below 20 OCUs, Ona charges your default payment method and adds credits to your account. To enable: Go to Settings → Billing, toggle Enable auto top-up, and select a top-up amount. A cooldown between top-ups prevents duplicate charges.
Auto top-up remains available to existing Core subscribers.

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Failed payments

You have 7 days to resolve failed payments before your account is locked. To fix: Settings → Billing → Access Stripe Portal → update payment method. After the grace period:
  • Your account is locked. You cannot start new environments until payment is resolved.
  • Remaining Core credits are forfeited
  • Resubscription is unavailable after your subscription ends

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Cancellation

  1. Navigate to Settings > Billing
  2. Click Cancel subscription under your current plan
  3. Confirm the cancellation
Your subscription remains active until the end of the current billing period. Cancellation cannot be reversed, even before the current billing period ends. Resubscription and plan changes are unavailable.

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Stripe portal

Access your Stripe portal from Settings → Billing → Access Stripe Portal to:
  • Update payment methods and billing address
  • Add tax IDs (VAT, etc.)
  • Download invoices and receipts

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Enterprise

These billing controls do not apply to Enterprise tier organizations. For enterprise billing changes, contact sales or work with your account representative.

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Next steps