Billing

Manage your subscription, payment methods, and billing details through the billing settings. Only applicable to Ona Cloud.

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Prerequisites

• Ona account
• Organization admin permissions (for organization accounts)

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Payment Security

Ona uses Stripe, a leading payment processor, to handle all billing and payment operations securely. Ona does not have access to your credit card details - all payment information is processed and stored securely by Stripe, which is PCI DSS Level 1 certified. Key security features:

• No card storage: Ona never sees or stores your full credit card information
• Stripe encryption: All payment data is encrypted and tokenized by Stripe
• Industry compliance: Stripe maintains the highest level of payment security standards
• Secure processing: All transactions are processed through Stripe’s secure infrastructure

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Accessing Billing Settings

Navigate to Settings > Billing in your Ona dashboard.

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Card Verification

To prevent abuse and ensure account security, Ona requires card verification for new accounts. This process is handled securely by Stripe.

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How It Works

1. A temporary $1 charge is placed on your card by Stripe
2. The charge is automatically refunded by Stripe
3. Your card is verified and ready for use
4. Ona receives only a secure token from Stripe, never your card details

Note: The verification charge typically appears and disappears within 1-3 business days, depending on your bank. This charge is processed entirely by Stripe’s secure payment infrastructure.

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CORE Subscription

The CORE subscription provides enhanced features and monthly credits for environment usage. Learn more about how credits are consumed through OCUs.

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Upgrading to CORE

1. Go to Settings > Billing
2. Click Upgrade to CORE
3. Select your desired subscription plan
4. Enter payment details
5. Confirm subscription

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How Credits Work

• Monthly Reset: Subscription credits reset at the end of each billing period
• No Rollover: Unused credits don’t carry over to the next month
• Example: If you have 17 credits remaining on an 80-credit monthly plan, your credits reset to 80 at the start of your next billing period

For detailed information on how credits are consumed by environments and AI features, see Usage & Credits.

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Variable Pricing

CORE subscriptions offer flexible pricing tiers based on your usage needs. Choose a plan that matches your expected monthly environment usage. Understanding OCU consumption patterns can help you select the right plan.

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Credit Top-up

When you’re running low on credits, you can purchase additional credits through top-up.

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How Top-up Works

1. Go to Settings > Billing
2. Click Top-up Credits
3. Select the amount of credits to purchase
4. Complete payment

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Top-up Benefits

• No Expiry: Top-up credits never expire
• Immediate Access: Credits are available instantly after purchase
• Flexible Amount: Purchase exactly the credits you need

Tip: Use top-up when your monthly subscription is exhausted. Monitor your usage patterns to better predict when you might need additional credits.

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Managing Your Subscription

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Cancelling Your Subscription

1. Navigate to Settings > Billing
2. Click Cancel Subscription
3. Confirm cancellation

Important: After cancellation, your subscription remains active until the end of your current billing period. You’ll continue to have access to CORE features until then.

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Accessing Stripe Customer Portal

For detailed billing information, payment history, and advanced payment management:

1. Go to Settings > Billing
2. Click Manage Billing Details or View in Stripe
3. You’ll be redirected to the Stripe Customer Portal

In the Stripe portal, you can:

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Update Billing Information

• Payment Methods: Add, remove, or set default credit/debit cards
• Billing Address: Update your billing address for tax and invoice purposes
• Tax Information: Add VAT numbers, tax IDs, and other tax-related details
• Contact Details: Update billing contact information and email preferences

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Invoice History

• Download Invoices: Access and download all past invoices in PDF format
• Payment History: View detailed payment records and transaction history
• Invoice Details: See itemized breakdowns of charges and usage
• Receipt Management: Download receipts for accounting and expense reporting

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Additional Features

• Subscription Overview: View current subscription status and next billing date
• Usage Tracking: Monitor your current billing period usage (see Usage & Credits for detailed OCU tracking)
• Payment Notifications: Manage email preferences for billing notifications

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Troubleshooting

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Common Issues

Card verification failed

• Ensure your card has sufficient funds for the $1 verification charge
• Check that your card details are entered correctly
• Contact your bank if the charge is being declined

Subscription not upgrading

• Verify your payment method is valid and has sufficient funds
• Clear your browser cache and try again
• Check for any browser extensions that might block payment processing

Can’t access billing settings

• Ensure you have the correct permissions (organization admin)
• Try logging out and back in
• Contact support if the issue persists

Payment security concerns

• All payment processing is handled by Stripe, not Ona
• Ona never has access to your full credit card information
• Your payment data is encrypted and secured by Stripe’s PCI DSS Level 1 infrastructure
• For payment-specific issues, you can also access your payment history through the Stripe Customer Portal

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Getting Help

If you encounter issues with billing:

1. Contact support through the help widget in your dashboard
2. Email support with your account details and specific error messages
3. Check our support page for additional resources

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Plans Overview

All plans include the ability to use Ona Cloud or bring your own cloud (Enterprise).

• The free tier is best for individuals.
• Ona is best for teams that are looking for collaboration features like shared environment configurations and shared infrastructure. It comes with a two-week free trial.
• Ona Enterprise is best for large organizations with additional compliance requirements. For a comprehensive comparison of features between our Free, Core and Enterprise tiers, visit our pricing page.

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Free Trial

You can start your two-week free trial for your organization at any time from the free tier. Once the trial expires, your organization will revert to Ona’s free tier. You can request an extension in the app after your trial period.

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Enterprise Billing

Ona also offers the enterprise tier. For details, reach out to us.

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Next Steps

• Usage & Credits - Understand OCU consumption and optimize your usage
• Organizations Overview - Manage team billing and settings
• Environment Inventory - Track environment usage across your organization